Dear Jitin,
These errors took place when the invoice was entered. I entered the Down Payment Invoice and the export manager was aware it was there. However, when he completed the invoice, he forgot to apply that payment. In order to make sure their A/R account of that customer was credited, I did a Reconciliation Adjustment which made the A/R balance correct. We assumed this took care of the problem. Yesterday, he noticed those "forgotten" amounts remained active by virtue of appearing on the drop down box when he was applying a current payment. One of the answers I received stated it had to be done in the invoicing process. Does that mean all of those invoices will need to be "cancelled/credited" and reentered with that application made?
Judy