Hi All,
How can we retain the last viewed page number of the search result for the component ICCMP_INBOX?The scenario is:
Agents make a search in the component ICCMP_INBOX and obtained a list of tickets, say a total of 10 pages. They then navigate to page #3 , click on the desired ticket , edit the ticket and save the ticket. Then they will click on 'end interaction' button at the top and that brings them back to the ICCMP_INBOX result list and page #1 of the result is shown instead of page #3. How can this be achieved?
I have done some debugging and found that when one click on any page number appeared at the bottom of the result list, a client side HTMLB event 'tvnavigator' is triggered and this is handled by the related HTMLB classes. Is it possible to stored this event before the event 'endinteraction' and somehow trigger this event programmatically?
Thanks in advanced!
Cheers,
cady